Privacy Policy

We love our community at Myscent. You’ve trusted us with a big responsibility, and we’re committed to upholding a high standard when it comes to our privacy practices. It’s important to us that you’re comfortable on Myscent, so we provide options for you to control how much information you share and your communication preferences. We use the Cratejoy platform which is based on secure technologies and follow U.S. best practices. We believe in being transparent about our practices, which is why we provide a detailed Privacy Policy to explain how we gather, use and protect your information. We’ve pulled out the highlights here, in an effort to better communicate the key points.  By visiting Myscent’s website or using Myscent’s mobile applications, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Current policy published: April 4, 2017  

Information Collected or Received  

Myscent will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.  As a Myscent member you are required to provide a valid email address at registration. Depending on which services you choose to use, Myscent may require additional information, such as a name, billing and payment information (including billing address, telephone number, credit card information), a telephone number, and/or a physical postal address. Credit card information on an account may be stored and used for both billing and payment purposes. Myscent may contact individual users to confidentially request more information about their account on the Site, to ensure compliance with our rules. Certain products or services on Myscent may require you to complete an application; any information you submit through the application processes will not be displayed publicly and will only be used internally by Myscent, unless otherwise specified.

  You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection with your account and activity.  

 Myscent, through the Cratejoy platform, automatically receives and records some information from your browser or your mobile device when you visit the Site, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site. This information helps us analyze and understand how the Site works for members and visitors, and provide a more personalized experience for members and visitors. For more information about online tracking tools (including flash cookies) and how we use them, see the Cratejoy Cookies & Tracking Technologies page or the section below in this policy on “Information Sharing & Disclosure.” 

  When you use the Cratejoy Apps (the Apps), you may optionally choose to share your geo-location details with Myscent in order to use our location-based services. If you have provided your location details but would no longer like to share that information, you may opt out of those services through the settings on the Apps. 

 Some members or visitors may connect to or register a Myscent account using an external third-party application, such as Facebook, or an app developed using the Cratejoy API (the API). Myscent may receive some data from those connected third-party applications. Connecting your Myscent account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your Myscent account settings.

 Myscent may receive or collect information (for example: an email address) about a person who is not yet a registered Myscent member (a “non-member”) in connection with certain Myscent features, including but not limited to: a non-member subscribing to an Myscent newsletter, a member inviting a non-member to visit the Site, a non­member engaging in a transaction, or a member sending a gift card code to a non­member. Non-member information is used only for the purpose it was originally submitted to Myscent. A non-member can contact Myscent Support if they do not want Myscent to retain their information.

Myscent uses the information described in this policy to provide and improve our  
 services and products, for billing and payments, for identification and authentication, for targeted online marketing, to contact members or interested parties, and for general research and aggregate reporting.

Myscent’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site, our Apps, or services by minors.

Choice & Control

We know members of our community value having control over their own information, and therefore Myscent gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Myscent account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible, such as your full name.

For various reasons, Myscent may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Myscent section of this policy.

If you no longer wish to use Myscent’s services or receive service-related messages, then you may close your account.


You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Myscent; we do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Myscent helps you connect with them in community features. You can follow another member’s public activity, such as public Favorites or Treasury lists. When you begin following another member’s activity, they may receive an email notification (unless a member has opted-out of receiving this type of email).

 If you do not want your contacts to be able to find you on Myscent through your email address, phone number, or social networking connections, then you may opt-out through your account settings on the Site. If you do not wish to be located on Myscent via your full name, you may remove your name from your public account information on the Site. It is not possible to opt-out of being found via your username.

Messages from Myscent

On occasion, Myscent will contact you. Primarily, messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. In some situations, Myscent may contact you by telephone, SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you may find of interest. You may update your contact preferences in your account settings.

Some messages from Myscent are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Myscent’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Myscent, unless you close your account.

As a member, Myscent may also send you messages related to certain features or your activity on the Site or Apps. Myscent may also send you news or updates about changes to our Site, Apps, or services. By default, members will receive these messages via email or push notifications through the Apps, but you may choose to opt-out of getting certain messages through the settings on your Myscent account or mobile device.

Myscent offers optional email newsletters. When you register for an account, or choose to subscribe, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Myscent for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Myscent (see Findability). If someone in your contact list is not already a member, you may invite them to join Myscent. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message.


 Myscent is both a marketplace and a community. We may offer features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Teams and multimedia chat events. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on Myscent. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Myscent generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Myscent.

Information Sharing & Disclosure

We want to respect your privacy. Myscent will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

Myscent limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Myscent may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Myscent’s Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Myscent may disclose a name, address, country, phone number, email address and company name.

Myscent is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Myscent’s services. Myscent may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Myscent may share aggregated demographic information with business partners.

In some cases, Myscent may choose to buy or sell assets. In these types of transactions (such as a sale, merger, liquidation, receivership or transfer of all or substantially all of Myscent’s assets), member information is typically one of the business assets that is transferred. In the event that Myscent transfers information about you, Myscent will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt-out before information about you becomes subject to a different privacy policy.

Third-party plug-ins also may collect information about your use of the Site. For example, when you a load a page on Myscent that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you visit Myscent, but do not allow access to personally identifiable information from Myscent. Myscent does not have access or control over these third-party technologies, and they are not covered by our privacy policy. For more information, see our Cookies & Tracking Technologies page. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. And you may opt out of the use of cookies by Google Analytics here. Additionally, you may remove yourself from the targeted advertising of companies participating in the Digital Advertising Alliance program by opting out here. Although our website currently does not respond to “do not track” browser headers, you can limit tracking by taking these steps.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Myscent does not own or control, or individuals that Myscent does not employ or manage. If you provide your information to others on Myscent or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Myscent does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Myscent is not responsible for the privacy or security practices of other websites on the Internet,  even those linked to or from the Myscent Site or Apps. We encourage you to ask questions before you disclose your personal information to others.


The security of your personal information is important to us. Your Myscent account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

Myscent encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Myscent follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Myscent receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Myscent offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.

Data Retention

Myscent will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want Myscent to use your information to provide you services, you may close your account. Myscent will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.

Privacy Policy Changes

Myscent reserves the right to modify this privacy policy at any time, so please review it periodically. We’ll communicate changes by posting a notice on the Site or the Apps. If we make material changes to this policy, prior to the change becoming effective, you will be notified here, by email, in the version notes on the Apps’ platform, or other places Myscent deems appropriate.

Contact Myscent

If you have questions about personal information or suggestions you can contact Myscent’s Support team via our Help Center, by sending an email to, or contact us at one of the following addresses: In Australia:  
Myscent Support Team – Suite 504, Level 5, 267 Castlereagh Street, Sydney, NSW 2000, Australia. We will respond to you within 10 days of receipt of your correspondence.